MB109 Chapter 9: mb 109 chapter 9

• School: WLU
• Department: Business Technology Management
• Course: MB109
• Professor: Kris Gerhardt

Document Summary

Confirming, disagreeing, and disconfirming messages and patterns in important relationships and their consequences. Confirming messages convey value and come in the form of recognition, acknowledgement, and endorsements. Disconfirming messages convey a lack of value and come in the form of interruptions or responses that are impervious, irrelevant, tangential, impersonal, ambiguous, or incongruous. Disagreeing messages that say the other is wrong are conveyed through aggressiveness, complaining, and argumentativeness. Communication climate the emotional tone of a relationship between two or more individuals the way people feel about each other. Confirming communication a message that expresses caring or respect for another person/messages that convey value and contribute to supportive communication climates. Disconfirming communication a message that expresses a lack of caring or respect for another person/describes behaviors that show a lack of regard and make listeners feel defensive. Disagreeing communication (cid:373)essages that say, (cid:862)you"re (cid:449)ro(cid:374)g(cid:863) i(cid:374) o(cid:374)e (cid:449)ay or a(cid:374)other. How communication climates develop through positive or negative reciprocal communication patterns.