MGMT 311 Chapter Notes - Chapter 11: Alternative Dispute Resolution, Conflict Escalation, Negotiation

• School: Binghamton University
• Department: Management
• Course: MGMT 311
• Professor: Dennis Mc Gee

Document Summary

Conflict: a disagreement through which two or more parties perceive a threat to their interests, needs, or concerns. Dysfunctional conflict: destructive conflict focused on emotions and differences between the two parties. Constructive conflict: adaptive, positive conflict (also called functional conflict) Differing task goals: disagreements over what is to be accomplished. Differing process goals: disagreements over how to accomplish tasks or goals. Interpersonal differences: differences in motivation, aspirations, or personality. Resource constraints: incompatible needs or competition over perceived or actual resource constraints. Change: the uncertainty of change often creates conflict and changes the relative importance of different organizational groups. Differing values: perceived or actual incompatibilities in beliefs about what is good or bad, right or wrong, or fair or unfair. Poor communication: when people lack necessary information, are misinformed, interpret information differently, or disagree about which data is relevant. Task interdependence: when one person or unit is dependent on another for resources or information, the potential for conflict increases.