STAT 1100 Chapter Notes - Chapter 18: Brainstorming, Pareto Principle, Signal 1
Document Summary
In 1980, the u. s. went under a revolution for providing high-quality products and services. This revolution can be summarized in two points of view. The second point of view complements deming"s philos- ophy. It was introduced by dr. joseph juran, an engineer, that made most of his contributions in quality planning. These are his ten steps to quality management. Management must learn that it is in a new economic age and awaken to the chal- lenge, learn its responsibilities, and take on leadership for a change: stop depending on inspection to achieve quality. They create adversarial relationships: eliminate quotas and management by objectives. Sub- stitute leadership: keep score, maintain momentum by building improvement into the company"s regular systems. The pareto principle - also known as the 80/20 rule - was introduced in quality by juran. Focus on the vital few sources of problems instead that on the trivial many. In practice, this principle translates in the introduction of.
