SWEN-261 Chapter Notes - Chapter 10: Active Listening, Attention, Assertiveness
11 Sep 2017
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Document Summary
Scrum in action: agile software project management and development. Storming - pitting each team member against each other, this creates conflict, but allows leader to build trust between team members. Norming - team members are confrontational with each other while working on project issues. Performing - team members become effective and productive while working together. There is a strong sense of trust between team members. Adjourning - the last stage, where the team works on completing the task and preparing it for productional stage. When to use each conflict resolution strategy during the life cycle: Unwillingness to be vulnerable within the group. A lack of trust can lead to a fear of conflict. Incapable of unfiltered and passionate debate of ideas. Without being able to debate passionately about one"s ideas, said team member will not feel engaged and will not commit fully to the project/team.
