HDF 378K Chapter Notes - Chapter 5: Public Space, Child Life Specialist, Nonverbal Communication

• School: UT-Austin
• Department: Human Development and Family Sciences
• Course: HDF 378K
• Professor: Korte K

Document Summary

It is through effective use of communication that child life specialists facilitate interpersonal relationships with children, staff, family members and help to create and maintain family-centered care. Sometimes missing from the communication repertoire of child life specialists is a thorough understanding of the complexity of human communication and knowledge of communication concepts and research findings that can serve to inform and improve communication. Process: human communication is a process that involves dynamic, ongoing, and constantly changing interaction, elements of communication include: speaker, listener, message channel, feedback, and context. Context: the place a communication occurs can have an unexpectedly powerful effect on the outcome of the communication, distractions need to be eliminated if possible. Symbolic: symbolic activity involved in human communication contributes to the complexity of it. Verbal communication in child life: problems and solutions: Some features of verbal communication that can lead to problems include: fact/inference confusion, allness statements, word/thing confusion, and jargon.