MGMT2006 Lecture Notes - Lecture 4: Murray Rothbard, Emotional Contagion
Document Summary
Waking up on the wrong side of the desk: the effect of mood on work. Rothbard and wilk found that both positive and negative moods affect employee. Little study on the effect of mood on performance in the workplace productivity, but that positive moods are more potent. The mood you bring with you to work has a stronger effect on the day"s mood and work performance than mood changes caused by events in the workplace. Emotional contagion occasions when one person"s mood influences another"s through a process of observation, mimicry and synchronization. Start the day in a positive mood and your mood will be positive throughout the day. When dealing with positive people, your mood tends to become positive. The combined analyses suggest that start-of-day mood had a more consistent effect on worker mood during the day than did perceived customer mood, because negative customer mood did not seem to consistently influence employee mood throughout the day.
