MGMT10002 Lecture Notes - Lecture 10: Interactive Media, Information Overload, Selective Perception
27 Jul 2018
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Document Summary
The process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behaviour. Anything that interferes with this process is called noise. Serves as a foundation for all managerial functions. The better a manager is at communicating, the better they can perform responsibilities. Achieve coordinated action setting expectations among members. Translate the symbols used for the purpose of interpreting its meaning. Communicate with candour without coming acroess as controlling. Effective listener forgives performance errors and focuses on the content. What body says is sometimes more vital than our words. Most of our interpretation of information is based off body language, facial expressions etc. Messages and information sent from top management down to employees. Messages flow from lower to the higher levels. Lateral/diagonal exchange of information among peers or co-workers. People from different functions are unwilling to communicate with each other.
