MGTS2606 Lecture Notes - Lecture 1: Situation Two, Acronym, Best Alternative To A Negotiated Agreement
19 Aug 2018
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MGTS2606: MANAGERIAL SKILLS & COMMUNICATION
LECTURE 1: COURSE OVERVIEW & INTRODUCTION (PART 2)
Noise of communication
• Physical noise → Stimuli outside of the receiver that makes a message hard to hear
(noisy air conditioner in a lecture)
• Physiological noise → biological influences on message perception (a hearing
impairment)
• Psychological noise → A communicator’s biases, prejudices or emotions toward a
feeling or the person delivering the message (focusing on offensive language)
• Semantic noise → When senders and receivers apply different meanings to the same
message (using jargon or slang)
Communication barriers
Factors that cause communication barriers include:
• Inappropriate channel
• Receiver inattention
• Lack of courtesy by the sender or receiver
• Different cultural backgrounds
• Inappropriate timing
• Inadequate feedback
Factors impacting on communication
• Social media
• Workforce diversity
• Managing knowledge
• Flattened organizational structure
Why we communicate?
1. Identity needs
− We gain an idea of who we are from the way others define us and their
responses to our behaviors
− Relationships can change or confirm a communicator’s identity
− We tend to spend time with people who are like us in order to confirm our
identity
2. Social needs
− Communication helps to build bridges between people
− Contributes to pleasure, affection, support, validation, trust
− But also can lead to harm: catalyzing social conflict, hurtful rumors and gossip
3. Practical goals
− Instrumental needs
Getting others to behave in a way that we want them to behave
− Coordination of action
Production function: control and coordinate the activities required to produce
system outputs.
Maintenance function: regulates system processes.
− Reduction of uncertainty
Especially important in times of organizational change (restructuring, etc.)
Framework for analyzing ethical
issues
Document Summary
Lecture 1: course overview & introduction (part 2) Inappropriate channel: receiver inattention, lack of courtesy by the sender or receiver, different cultural backgrounds. Factors impacting on communication: social media, workforce diversity, managing knowledge, flattened organizational structure. We gain an idea of who we are from the way others define us and their responses to our behaviors. Relationships can change or confirm a communicator"s identity. We tend to spend time with people who are like us in order to confirm our identity: social needs. Communication helps to build bridges between people. Contributes to pleasure, affection, support, validation, trust. But also can lead to harm: catalyzing social conflict, hurtful rumors and gossip: practical goals. Getting others to behave in a way that we want them to behave. Production function: control and coordinate the activities required to produce system outputs. Especially important in times of organizational change (restructuring, etc. )
