PSYC3315 Lecture Notes - Lecture 12: Functional Fixedness, Operational Intelligence
Document Summary
Incubation effects: overtime >> more success, ppl keep working on a prob subconsciously & then present solution, breaks allow walking away from inappropriate mental set developed during initial problem-solving phase. Complex problem solving: critique of the classic approach of problem solving. Lack relevance for daily life: occurs to overcome barriers b/w a given st8 & desired goal st8 by means of behavioral & / or cognitive multi-step activities, criteria: No. of variables: issues w/ monitoring & processing capacity. Interconnectedness: no. of strengths of connections b/w variables. Type of connections: linear vs exponential: ppl have probs interpreting non-linearity. General human factors contribute to difficulty: lack of success-control, forgetting, etc. Application for complex problems research: assessment & staff selection. Operational intelligence: trng of specific situations, analyses of human errors, workplace design etc. Effects of aes are felt almost immediately. Associated with frontline operations: pilots, control room crews, etc, latent errors.
