SOC227H5 Lecture Notes - Lecture 11: Organizational Commitment, Job Performance, Structural Equation Modeling
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SOC 227 – WORK & OCCUPATIONS
#11 -- EMPLOYEE ATTITUDES
Readings:
Text: chs. 13, 14
Other: “Work in a Trumpet Factory”
JK’s MEDIA ITEM
WHERE WE ARE
Last Time
Today’s Issue
Today’s Objectives: Know…
Why employers are interested in employees’ organizational commitment
The three dimensions of organizational commitment
How employee different employee attitudes are related to each other
Three factors affecting organizational commitment
Why managers are interested in employee engagement
Factors affecting employee engagement
Two causes of occupational satisfaction
Three industries with low occupational satisfaction
Terms to Know
organizational commitment
employee engagement
turnover
job tenure
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find more resources at oneclass.com
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EMPLOYEE ATTITUDES
ORGANIZATIONAL COMMITMENT
Overall attitudes about the organization one works for.
How do you feel about the company (for example, how do you feel about the university?
Would you prefer to be going to another university?)
- culture, how it views its customers, products that it produces, how does it treat
the environment and employees, etc.
Surveys used to measure this (measures/scale below)
Measures
▪ “I talk up this organization as a good place to work”
▪ ‘’I am proud to tell others that I am part of this organization”
▪ “This is the best hospital that I have ever worked at”
▪ “I am glad I chose to work for HSC”
▪ “I feel strong loyalty to HSC”
▪ “This organization inspires the very best in me in the way of job
performance”
▪ Answer these questions for how I feel about UTM (review for final test)
Three Dimensions
1. Affective: you like it, feel attached to it
2. Instrumental: because the job pays, it costs too much to change, benefits,
commute
3. Normative: committed because you feel you should be, ought to be working in
organization
- moral obligation or organization needs you
- for example, doctors that belong to Doctors Beyond Borders
Consequences of Org Commitment
turnover = quitting one’s job
• turnover intent = high means you’re going to quit as soon as possible
- worries managers because replacing employees is time-consuming,
expensive, lowers productivity (due training new employees), etc.
- results in employers or managers keeping employees that are not the best
workers
• Low productivity = happy employees (least concerns at work)
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• How to retain employees = not guilt or money, make them enjoy working
for company
Turnover, Org Commitment, and Other Ee Attitudes
Structural equation modelling
More immediate more general
Job satisfaction organizational commitment
• Answers which causes which
Research at HSC:
RQ: Will a pay bonus convince nurses not to leave?
• Nurses working at Sick Kids Hospital were likely to quit because working with
sick children to avoid high turnover = pay them more?
• Pay satisfaction = direct AND indirect effect on turnover intent
- direct (-0.18)
- indirect = multiply path coefficients (-0.05)
• Job satisfaction = 0.40 x -0.30
-.18
PAY .39 JOB .40 ORG -.30 TURNOVER
SAT SAT COMM INTENT
• Numbers in red are path coefficients
• Value of direct path of pay sat:
• Value of indirect path of pay sat: .39 x .40 x -.30 =
• Value of indirect path of job sat: .40 X -.30 =
• Value of direct path of org commitment:
• Conclusions:
o Pay satisfaction has more impact than job satisfaction on turnover intent
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Why employers are interested in employees" organizational commitment. How employee different employee attitudes are related to each other. Terms to know organizational commitment employee engagement turnover job tenure. Overall attitudes about the organization one works for. Would you prefer to be going to another university?) Culture, how it views its customers, products that it produces, how does it treat the environment and employees, etc. I talk up this organization as a good place to work . "i am proud to tell others that i am part of this organization . This is the best hospital that i have ever worked at . I am glad i chose to work for hsc . This organization inspires the very best in me in the way of job performance : answer these questions for how i feel about utm (review for final test)
