CO SCI 136 Lecture Notes - Lecture 6: The New York Times Best Seller List, Daniel Goleman, Financial Times
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Emotional intelligence refers to the capability of a person to manage and control his/her emotions and possess the ability to control the emotions of others as well. Refer to mental processes involved in the recognition, use, understanding and management intelligence is competence-based and is to be considered an ability, not a personality trait (in. Bracket and salovey 2006, p. 34) of one"s own and others" emotional states to solve problems and regulate behaviors. Emotional: these authors, from yale university, are to be considered the fathers of emotional, website that can be explored: yale center for emotional intelligence. Internationally known psychologist: science journalist on the brain and behavioral sciences for the new york times, among the most influential business thinkers (the financial times. Wall street journal and accenture institute for strategic change) It refers to the process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines. (amy s. wharton,
