DANCEST 805 Lecture Notes - Lecture 15: Business Process, Complete Control, Operations Management
Document Summary
Introduction to operations and supply chain management bozarth&handfield chapter 4. Literature: chapter 4 business processes: business processes. Process: according to apics (association for operations management) -> set of logically related tasks or activities performed to achieve a defined business outcome , outcomes can by physical (manufacturing, delivery of goods), information (registration) or monetary (payment) Primary process: process that addresses the main value-added activities of an organization, activities such as delivering a service/manufacturing a product, value-added -> some customer willing to pay for resulting output. Support process: process that performs necessary, albeit not value added, activities, example: evaluation suppliers, recruiting new workers. Development process: process that seeks to improve performance of primary and support processes, developing new products. For many business processes, no single function or supply chain partner has a complete view or complete control of the situation: requires cross-function and cross-organization perspective that actively looks at logical flow of activities.
