DANCEST 805 Lecture Notes - Lecture 4: Operations Management, E-Commerce, Apics
Document Summary
Introduction to operations and supply chain management: chapter 1. The collection of people, technology, and systems within an organization that has primary responsibility for providing the organization"s products. Supply chain: a network of manufacturers that work together to create products needed by end users. These manufacturers are linked together through physical flows, information flows, and monetary flows. Inputs (materials intangible needs, information) transformation process (manufacturing operations, service operations) outputs (tangible goods, fulfilled needs, satisfied customers) Operations management: the planning, scheduling, and control of the activities that transform inputs into finished goods. Upstream: a term used to describe activities or firms that are positioned earlier in the supply chain relative to some other activity or firm of interest. Downstream: a term used to describe activities or firms that are positioned later in the supply chain relative to some other activity or firm of interest. First-tier supplier: a supplier that provides products directly to a firm.
