DANCEST 805 Lecture Notes - Lecture 8: Business Process, Apics, 5 Whys
Document Summary
Process according to apics, a set of logically related tasks or activities performed to achieve a defined business outcome . Primary process a process that addresses the main value-added activities of an organisation. Support process a process that performs necessary, albeit not value-added, activities. Development process a process that seeks to improve the performance of primary and support processes. For one thing, the performance level of most processes tends to decrease over time unless forces are exerted to maintain it. In addition, even if an organization does not feel a need to improve its business processes, it may be forced to due to competitive pressure. Mapping the process of developing graphic representations of the organisational relationships and/or activities that make up a business process. It creates a common understanding of the content of the process: its activities, its results, and who performs the various steps. It defines the boundaries of the process.
