ECON 1 Lecture Notes - Lecture 11: Intermountain Healthcare, Operations Plan, Business Process
Document Summary
Healthcare as topic of concern in the us, one would expect health care providers to quickly move quality and cost effectiveness of their services. Health care providers have done a poor job putting in place business processes that standardize treatment steps which has the potential to improve patient outcomes in such situations while simultaneously driving down variability and costs. Intermountain uses protocols which define a step-by-step manner how each condition should be diagnosed and treated and are updated regularly. Both intermountain and its patients have benefitted from the use of protocols. Process: according to apics (association of operations management), a set of logically related tasks or activities performed to achieve a defined business outcome. these outcomes can be physical, informational, or even monetary in nature. Primary process: a process that addresses the main value-added activities of an organization (delivering a service and manufacturing a product) some customer is willing to pay for the resulting outputs.
