11:709:345 Lecture Notes - Lecture 4: Professional Certification, Medical Record
18 Sep 2019
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A: acknowledge: greet the patient by name, make eye contact, smile, acknowledge family or friends in the room. I: introduce: introduce yourself with your name, skill set, professional certification and experience. D: duration: give an accurate time expectation for tests, physician, arrival, and identify next steps, when this is not possible, give a time in which you will update the patient on progress. E: explain: explain step-by-step what to expect next, answer questions, let the patient know how to contact you (such as nurse call button) T: thank you: thank the patient and/or family, express gratitude for choosing your hospital or for their communication and cooperation, thank family members for being there to support the patient. Interviewing patient/client 3 parts: opening about 20% of interview time. Introduce yourself first name and title/role. Confirm how patient would like to be addressed. Set goals, and time limits for interview. Develop rapport for patient/client: exploring phase about 60% of interview time.
