MGMT 160 Lecture Notes - Lecture 13: Social Proof
22 Nov 2020
School
Department
Course
Professor
Document Summary
Active resistance - employees may sabotage the change effort and be outspoken objectors to the new procedures. Passive resistance - employees may be distributed by change without necessarily voicing these opinions. Compliance - employees go with proposed changes with little enthusiasm. Enthusiastic support - employees are defenders of the new way. Create a vision of what the organization will become. Communicate the vision often, in a variety of ways. Empower others to take action on the vision. Keep interest and effort on further improvements. Identify one team member to report out on behalf of your lt. Can you nd examples of how employees have used the three levers of empowerment discussed by quinn. What kinds of reactions have leadership been met with? (active resistance, passive resistance, compliance, enthusiastic support) Did a good job taking a vision & specializing it strive to be the best grocery store (offer masks, wipe down carts) for covid.
