FCSE 3120 Lecture Notes - Lecture 3: Assertiveness, Nonverbal Communication, Fidgeting
27 Apr 2017
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Why do we work: work provides an income and fulfils a variety of other needs, mental and physical exercise, social contact, a feeling of self-worth and competence. Factors influencing work stress: the drive for success, changing work patterns, working conditions, overwork, under-work, uncertainty, conflict, responsibility, relationships at work, change at work. The drive for success: western society is driven by work", personal adequacy equates with professional success, we crave status and abhor failure, our culture demands monetary success / professional status. Learn to recognize the problem(s: the most important point is to recognize the source of the negative stress, this is not an admission of weakness or inability to cope! It is a way to identify the problem and plan measures to overcome it. Assertive skills: establish good eye contact / don"t stare, stand or sit comfortably - don"t fidget, talk in a firm, steady voice, use body language, concise and to the point, benefits:
