HOSP 180 Lecture Notes - Lecture 14: Herb Kelleher, Peter Drucker, Southwest Airlines

• School: University of Delaware
• Department: Hotel, Restaurant and Institutional Management
• Course: HOSP 180
• Professor: Kline

Document Summary

Ceo of southwest airlines was a leader: lessons in leadership: perspectives for hospitality industry success, bill fisher, former president and ceo of the american. Without followers, there can be no leaders: an effective leader is not someone who is loved or admired. She is someone whose followers do the right things. They set examples: leadership is not about rank, privileges, titles or money. They obtain the necessary resources for the goals to be accomplished, and then they supervise and monitor group and individual progress toward goal accomplishment. They tend to focus most of their time on strategic planning and the o(cid:396)ga(cid:374)izatio(cid:374)"s (cid:373)issio(cid:374). They are responsible for short-to-medium-range plans, and they establish goals and objectives to meet these goals. They set examples: about responsibility, there are 6 key management functions: planning, organizing, decision making, communicating, motivating and controlling. It is a document that is part of a bidding solicitation that meeting planners use for site selection.