ICT 300 Lecture Notes - Lecture 15: Knowledge Economy, Class Conflict, Customer Service
18 Nov 2018
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Document Summary
New technologies will create better conditions at work, in the community and at home, and improve work-life balance. An economy where production and services are based on knowledge-intensive activities. The key component of a knowledge economy is a greater reliance on intellectual capabilities than on physical inputs or natural resources. The type of work that is replacing industrial work. Knowledge work requires formal education, the ability to acquire and apply theoretical and analytical knowledge, and a habit of continuous learning. Ex: customer service, consulting, accounting, computer programming, secretarial work, teaching, etc. Automation, machine and it rhythms control work. Revenue based on labor and material capital. Global networking- a world that never sleeps. Competitive edge from information as a resource- innovation. More ownership of work by the workers. Inequality between the creative and the working class. Prioritizing the transnational company over local community.
