MAN 336 Lecture Notes - Lecture 5: Theory X And Theory Y, Middle Management, Organizational Justice
Document Summary
Programmed: occur frequently enough that we develop an automated response to them. Nonprogrammed: require conscious thinking, information gathering, and careful consideration of alternatives. Daily decisions that make the operation run. Utilitarianism: making decisions on the basis of their outcomes. Making decisions consistent with fundamental liberties and privileges. Justice: imposing and enforcing rules fairly and impartially so there is equal distribution of benefits and costs. Direction: effort channeled in a direction that benefits the organization. Persistence: how long the effort is maintained. Assumes employees dislike work and avoid it. Employees must be coerced, controlled, and threatened with punishment to perform. Assumes employees like work, are creative, and seek responsibility. Maslow"s hierarchy of needs: individuals have needs that, when unsatisfied, result in motivation. Hygiene factors must be met for a person to not be dissatisfied (extrinsic) Only motivators can lead to satisfaction (intrinsic) People prefer to feel they have control over their actions.
