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BUSINESS MANAGEMENT Lecture Notes - Lecture 1: Organizational Chart, Customer Satisfaction

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ellainequibol212
20 Feb 2022
School
Cavite State University
Department
Business
Course
BUSINESS MANAGEMENT
Professor

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Document Summary

Implementing process-based management is one of the most effective management tools for improving how your organization is managed. A process is a collection of activities that aim to create value by converting an input into an output, and the output becomes the input of another process. Every activity within an organization, from the purchase of raw materials to the resolution of complaints, can and should be thought of as a process. This provides a comprehensive view of the organization and its internal relationships. Process-driven organizations are more adaptable than hierarchical organizations. The process is cross-cutting and affects various organizational units, resulting in improved person-to-person relationships. Each process is assigned a point of contact. Everyone in the organization understands their role in each process and how it contributes to their overall goals. The work is not done alone, but rather to ensure that certain parts of the organization benefit.

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Related Questions

To implement a policy of empowerment, the organization will restructure so that: 
 
A. managers have more responsibility and employees learn to follow directions.
B. employees assume more responsibility.
C. workers agree to work overtime without extra pay.
D. an entire level of management is removed from the organization.

The first step in the process of organizing a business is to:

A) determine the work that needs to be done.

B) divide people into teams.

C) group workers into departments based on skills or expertise.

D) develop an organization chart.

  1. How can HR professionals demonstrate that they provide value in terms of return on investment for an organization?
  2. How do an organization’s vision, mission, and strategywork together to help organizations survive and thrive, and what is the role recruitment and selection plays in this? Clearly define each of the terms within your answer.
  3. Discuss the impact of demographics and current socioeconomic conditions on organizational recruitment and selection practices for organizations.
  4. Discuss the impact of demographics and current socioeconomic conditions on organizational recruitment and selection practices for organizations.
  5. Can an invalid selection test be reliable? Can an unreliable selection test be valid? Explain, and provide examples of each instance to illustrate.
  6. Compare and contrast content, construct, and criterion related validity strategies? Provide an example of each approach
  7. Define, compare, contrast, and provide examples of fairness and bias as used in the context of HR selection
  8. Would the Canadian Charter of Rights and Freedoms prohibit an employer from putting in place a selection system that favoured women over men in the hiring process? Could such discrimination ever be justified under the Charter?
  9. What are the prohibited grounds of employment discrimination in Alberta, define prohibited grounds of employment discrimination?
  10. What does it mean to accommodate someone to the point of undue hardship?
  11. Why is basing hiring practices on a “gut feeling” risky business?
  12. Why is a job analysis essential to the defence of any selection process or selection system?
  13. What is the relationship of a “position” to a “job” and a “job” to a “job family”?
  14. What are the major differences between a competency-based selection system, and one developed through job analysis?
  15. What is a competency? Defend your answer
  16. If you were limited in selecting employees based on only one of the four types of performance discussed in this chapter, which one would you choose? Why?
  17. Why is it important to understand performance as part of the recruitment and selection process?
  18. Define task performance, contextual performance, adaptive behaviour, and counterproductive behaviour. Discuss the role each of these plays in developing a recruitment and selection system.
  19. List and explain each of the performances defined in Campbell’s performance taxonomy