UNIV 109 Lecture : Delivering Difficult Messages
Document Summary
Word choice is very important when crafting messages, especially difficult messages. Involves knowing what to say, how to say it, and when to deliver the message. Can help navigate difficult situations in personal life, and will almost certainly be required in professional life as well. Channels that allow for back-and-forth communication to occur. Channels that deliver messages in a way where the recipients cannot immediately respond. Strategy 1: remind yourself why you are doing this. Recognize why it is important and necessary for you to speak up. Consider what would happen if you did not share the message. You are likely delivering the difficult news to avoid a worse situation. Think about why the situation makes you nervous, and try to identify your fear. Take time to reflect on what may happen and why it bothers you. In many situations, delivering bad news does not go as poorly as your imaginations lead you to believe. believe.
