EDCI 1001 : Exam 1
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MANAGEMENT 3200
EXAM ONE OBJECTIVES (FROM THE NOTES)
INVITATION TO MANAGEMENT
1. What is management? The process of achieving desired results through the
efficient use of human and material resources and through the utilization of
effectiveness and efficiency.
2. What are the 2 key concerns of management? Effectiveness and Efficiency
3. What is effectiveness concerned with? efficiency? Effectiveness is concerned
with doing the right thing in the right time, in the right way. Goal
attainment. Efficiency is concerned with reducing waste or minimizing
resource costs since many resources are scarce. “Getting more bang for your
buck.”
4. How are effectiveness and efficiency related? More concerned with efficiency,
the harder it is to effective. When you try too hard to cut costs, you can lose
sight of your goals. Effective companies tend to be different.
5. What is your important resource as a manager? HR is people. Injellitance is
importance + jealousy. It’s a big threat. Effects staffing and leading.
6. Is management art or science? When is it considered a science? an art? Both. It’s
science because we develop theories of managing and then test them using the
scientific method with empirical evidence. It is an art because it’s an
extension of peoples’ personalities. It can not all be taught and there are
many different management styles that can be successful. Equaifinality
means many different roads to success. Many different mgt styles that can
work depending on the situation.
7. How did management become important and why is it still significant today?
Skilled craftsman use machinery and division of labor. Skilled labor
decrease.
8. What was the basic change in the industrial revolution? Skilled craftsman use
machinery and division of labor. Skilled labor decrease.
9. What happened to productivity (supply), prices, and demand as a result of the
industrial revolution? Skills of craftsman go to machine. Owner Manager
something. Productivity goes up. Prices go down. Production increased,
prices decreased, and demand increase
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10. What was the pivotal event of our time, according to Drucker? Switch from
owner manager to professional manager
11. Why do most businesses fail? Mismanagement of people
12. What does a first-line manager do? What are the names associated with 1st-line
management? Really good at their job or technical skill. Sometimes lacking
communication skills. Job is to manage labor. Take plans developed my top
and middle managers and implement them. Only managers to not manage
someone else. More efficiency. Time frame is right now, hourly or daily, 3
months. More short term. Names are supervisor, assistant manager. Want to
know what they do.
13. What does a middle level manager do? What are the names associated with
middle level manager? The interrupt and integrate. They connect top and first
line. They manager first line managers. Horizontal coordination. Most
important to middle managers is organizing. Vertical and horizontal
coordination. Names are department head.
14. What is corporate downsizing? What happens in corporate downsizing? What
level of management is most adversely affected? Efficiency oriented. Managers
left are asked to do more. Most eliminate some. Management systems and
implement them. Staff jobs like HR we outsource. We pay fee for services.
Don’t pay for retirement or taxes. Staff management jobs typically at middle.
The hit in corporate downsizing goes to middle managers.
15. What does a top manager do? What are the names associated with top
management? Develop over all goals for entire organization. Strategic
planning. They legitimize the organization to society. Develop where you are
going. More effectiveness oriented. Have a long-term time frame.
16. What is the difference between a line manager and a staff manager? Line
managers have responsibility over production. Another name for production
is transformation. Where raw materials get changed into goods and services.
Line of authority or chain of command is where line managers are. Staff
managers are support managers. Experts in one area and support the line
managers. Staff manager has no authority. They can offer advice. Staff
managers more expendable in corporate downsizing. Line managers located
in all managers. Staff managers in middle.
17. What is the difference between a functional manager and a general manager?
Overseeing one versus many activities. Accounting or Finance manager is
functional. A VP oversees a lot so general manager. Most general manager is
CEO. General management is more difficult. General management requires
more conceptual skills. Functional require more technical skills.
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18. What is the difference between an administrator and a manager? Do the same
function but in different organizations.
19. What are the five functions of management? Be able to identify and describe the
five functions of management. (2 questions on this) ALL managers follow all 5
functions. Planning, Organizing, Staffing, Leading, Controlling. Planning:
setting goals and ways to achieve the goal. Set to have privacy. It’s the first
thing you must do. Organizing: dividing up the work among individuals and
groups. Make sure everyone is working together and coordinating. Staffing:
recruitment, selection, training, compensation, and retention. Not about
attracting best people, but putting them in right jobs and treated fairly so
you can keep them. Leading: getting people to go along because they want to.
Motivation, direction, communication, resolving conflict. Controlling: feed
back. What you’re doing right and wrong to continue or correct it.
20. What does "planning has primacy" mean?
21. What are the three aspects of controlling?
22. What are the siamese twins of management?
23. What is (are) the most important function(s) for a 1st-line manager? Middle
manager? Top manager?
24. What are three managerial roles Mintzberg identified? Be able to identify each
role. Interpersonal, Informational and Decisional. Authority gives rise to
status. HR is most important resources. Have status gets you info which you
use to make good decisions. Work against you sometimes by giving you bad
info. Will lead to bad decisions.
25. What gives rise to the three managerial roles, according to Mintzberg? Authority,
gives rise to status which gives rise to info
26. What are three managerial skills identified by Katz? Be able to identify each
skill. Technical, Human and Conception. Technical: An ability related to a
method, process or procedure. Most important in first line. Human skills:
ability to work well with others. Self-awareness, empathy. Most important in
first line. Conception: ability to problem solve, systems thinking, looking at
big picture. Go up line of command, they get more important. Most difficult
to develop.
27. At what level of management are conceptual skills most important? Technical
skills? Human skills?
28. What skill is most difficult to develop? Why?
Document Summary
Effectiveness is concerned with doing the right thing in the right time, in the right way. Efficiency is concerned with reducing waste or minimizing resource costs since many resources are scarce. More concerned with efficiency, the harder it is to effective. When you try too hard to cut costs, you can lose sight of your goals. It"s science because we develop theories of managing and then test them using the scientific method with empirical evidence. It is an art because it"s an extension of peoples" personalities. It can not all be taught and there are many different management styles that can be successful. Skilled craftsman use machinery and division of labor. Really good at their job or technical skill. Take plans developed my top and middle managers and implement them. Time frame is right now, hourly or daily, 3 months. Where raw materials get changed into goods and services.
