ITEC 242 Midterm: Exam 2 Study Guide
22 Dec 2018
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You perspective: the i perspective can be confusing, as well as boring, using you helps, what you need to know, questions, makes sense, audience benefit. 5 standard use policies for technology: focus on business, keep it simple, identify yourself, be professional and confidential, and save important messages. Congratulatory messages: begin with congratulations- emphasize its importance, include supporting comments, use regards as the closing. Sympathy messages: begin with expression of sympathy, close on a friendly note- offer assistance, more meaningful when handwritten and sent soon after you hear about the situation. Culture: keep culture in mind when deciding how to organize and compose your messages, americans are more personal, sincere, informal, and short, asians are longer, more formal, detailed, and focused on the relationship. Fyi messages: begin with purpose, then provide context, then the main point at the end because indirect is best for this, then close friendly.
