Business Administration - Accounting & Financial Planning EAC349 Chapter Notes - Chapter 1: Intercultural Competence, Knowledge Management, Counterclaim
29 Jul 2013
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Document Summary
Chapter 1 communicating in a changing business world. Communication theory: explain what happens when we communication. Semantics: study of the way our behavior is influenced by words & others symbols used to communicate. Feedback: direct and immediate or opposite; verbal or nonverbal to clarify and confirm understanding. Noise can interfere anytime in that process; can be physical (static, hard to read writing), psychological (disliking speaker, being busy or decided)or socio-cultural (failure to follow etiquette or be formal) Channel overload: too many messages going through at the same time. Information overload: students suffer from this but also happens in business environment. When you send something out to the receiver but the receiver cannot process the information in business world. To deal with this: if can"t decode the message, it comes back to the sender who decodes it asap. Ensures messages are more effectively relayed, received and understood. Perception involves the perceiver as well as the perceived.
