Business Administration - Accounting & Financial Planning EAC349 Chapter Notes - Chapter 6: Web Conferencing, Conflict Resolution, Interpersonal Communication
29 Jul 2013
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Wiki adopters reduced email volume and meeting time. Concerns: about storage, best practices, legal compliance, reputation etc. Teamwork requires trust which takes preparation and planning, well-defined goals, clear lines of authority, cultural competence and effective interpersonal communication. In writing teams, careful attention for both team and writing process improves the final product and members" satisfaction with the team. Difficult on the job since assumes a familiarity with the organizational culture and its conventions; also need to listen for connotation and voice qualities. Hearing is perceiving but listening means decoding and interpreting: listening requires consciousness, positive attitude, openness and attention to verbal or nonverbal cues. Helps learn about our culture, ourselves and thinking. Harder for people in low context cultures. To avoid polite listening and improve listening: make a list of questions and listen for answers, clarify your understanding with other person, write down key points. Acknowledgement responses: carry the message you are listening to nods, uh huhs etc.
