SPCOM227 Chapter Notes - Chapter 13: Contact Print, Crisis Management
10 Aug 2016
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The longer the period between crises, the more confident leaders become. Leaders must overcome: human biases, institutional failures, special interest groups. Stage starts with a trigger event that initiates the crisis and ends when the crisis. Organizational members experience strong emotions (surprise, fear, anger) During crisis event, focus shifts to damage control. Implement crisis management plans, communicates to internal and external publics, responds to outside pressures. Begins when immediate danger is past and organization has been able to resume its normal operations. Primary responsibility is to move organization from crisis prone to crisis ready. Alert warning signs, identifies potential trouble spots, develops crisis management plan. 2: group pathologies, rigidities in programming, lack of decision readiness. Evading responsibility: those who can"t deny that the contributed to crisis can try to lessen their responsibility or use excuses (freak weather conditions) Reducing offensiveness: bolstering (attempting to boost audience"s positive affect for leader/organization), minimization (reduces damage caused by crisis)
