SPCOM227 Chapter Notes - Chapter 13: Contact Print, Crisis Management

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Chapter 13: Leadership in crisis
Crisis stages:
Stage 1: precrisis
The longer the period between crises, the more confident leaders become
Overconfidence makes disaster likely
Leaders must overcome
oHuman biases
oInstitutional failures
oSpecial interest groups
Stage 2: crisis event
Stage starts with a trigger event that initiates the crisis and ends when the
crisis
Organizational members experience strong emotions (surprise, fear, anger)
During crisis event, focus shifts to damage control
Implement crisis management plans, communicates to internal and external
publics, responds to outside pressures
Stage 3: postcrisis
Begins when immediate danger is past and organization has been able to
resume its normal operations
Period of evaluations, analysis and restoration
Try to learn from experiences
Crisis leadership
Precrisis leadership
Primary responsibility is to move organization from crisis prone to crisis
ready
Alert warning signs, identifies potential trouble spots, develops crisis
management plan
Crisis management plan
Cover page
Introduction
Acknowledgements
Rehearsal dates
Crisis management team
Crisis management directory
Crisis risk assessment
Incident report
Proprietary information
CMP strategy worksheet
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