MGT 125 Chapter Notes - Chapter 7: Organizational Behavior, Job Satisfaction, Absenteeism
27 Oct 2020
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Document Summary
Identify the focus and goals of organisational behaviour. The main inconspicuous organisational elements (attitudes, perceptions, norms, etc ) are what makes understanding individual behaviour challenging. Individual behaviour: attitudes, personality, perception, learning and motivation. Group behaviour: norms, roles, team building, leadership and con ict. Organisational aspects: structure, culture, human resource policies and practices. As a result of identifying these aspects, the goals of organisational beaver is to: De ne the six important employee behaviours that managers want to explain, predict and in uence. Employee productivity: performance measure of both ef ciency and effectiveness. Turnover: a voluntary and involuntary permanent withdrawal from an organisation; Organisational citizenship behaviour (ocb): discretionary behaviour that is not part of an employee"s formal jib requirements but promote the effective functioning of the organisation. Job satisfaction: an individual"s general attitude towards his or her job. Workplace misbehaviour: any intentional employee behaviour that is potentially harmful to the organisation or individuals within the organisation.
