MATH 1022 Chapter : 6.1 Pg 1
Document Summary
This is the highest level of customer service. First 2 prevent customer dissatisfaction, and the last 2 create customer satisfaction. Competitive environment: the entities with which the firm interacts, composed of the firm, its rivals, suppliers, customers, new entrants, and substitute products. Benchmarking: the identification of the best-in-class performance by a company in a given industry such as development, and then comparing that competitors process theirs. Individual managers may feel external pressure to improve budget or sales, im may find it difficult to raise additional capital for investment, and the compensation for.
