COMM102 Lecture Notes - Lecture 1: Infor, Eye Contact, Proxemics
Comm process is always the same;
-
Differences in:
-
People (age, gender, race, culture, lifestyle)
1.
Methods (technology, face to face, formal or informal)
2.
Individual interpretation
3.
Impersonal:
One-way info giving process
-
Transit or transfer info
-
Used to give basic info:
-
company policies
1.
Instructions
2.
Facts
3.
Method include; memo, email, manual
-
Advantage: easy ways to get the word out
-
Limitations; Limited feedback from the receiver (eg memo), Understanding
message, Timing not controlled.
-
Interpersonal;
Two-way comm
-
Verbal exchange of thoughts or info between 2 or more
-
Descriptions include; share, discuss, argue (expression), interact (two way
expression)
-
Formats include; meetings, interviews, phone
-
RESPONSE from the receiver necessary for effectiveness.
-
Advantage; builds stronger, more personal relationships. Sender can be sure
message was understood
-
Limitations; takes time, energy (developing trust), often not feasible
-
Effective comm 3 basic elements
-
Sender
1.
Receiver
2.
Understood message
3.
Complex comm;
Most comm are more complicated
-
Messages travel through filters which can alter the way your message is
understood
-
Sender and receiver filters; emotions, culture, attitudes, gender-specific
focus, nonverbal messages (cops standing tall)
-
Semantics
Study of relationship between words and meaning
-
Words are not things, they are labels
-
Assumptions about meaning can be dangerous (group or visual)
-
Abstract terms are subject to more interpretations of meaning (spritiuality)
-
Language
English has been that dominant language
-
Considerations when using English with non-native speakers; speak slowly,
clearly, avoid slang
-
Multilinual transactions more common with growth of transactions
-
Australian informal
-
Culture
An accumulation of values, forms of expression, beliefs, and language.
-
Shapes one's interpretations of what events mean
-
Comm problems can be caused by conflicting cultural assumptions
-
Cultural have different standards for; how fast you should talk, how much
you should talk, how long you should pause between ideas, how long you
should wait after someone finishes talking before you start talking
-
Culture is getting more attention; globalization, rapid increase in immigrant
groups, growing for cultural diversity by employers.
-
Words and gestures may influence how the other person interpreting your
message
-
Avoid making judgements about others' messages if they are coming from a
culture different from your own
-
Emotions
Powerful comm filter
-
Receivers may think with emotions this can distort the strength of message
-
May shift attention form the message content of feeling
-
Attitudes
Can be a barrier of effective comm like emotions
-
negative and positive attitudes can create resistance or bias to a message
-
Based on; voice, accent, gesture, dress, delivery, mannerisms
-
Roles Expections
Influence how people expect themselves and others to act
-
Two was they can distort comm; people may identify others roles closely
(trust
-
Gender
Learned gender roles can influence the way men and women comm
-
Gender possible condition to approach comm in different ways (males, take
charge)
-
Nonverbal
Messages without words or silent messages
-
Not spoken or written
-
Include; posture, facial expressions, voice, gestures, appearances, eye
contact.
-
More impact than verbal
-
Being more conscious of non verbal messages improve comm
-
More sure verbal and non verbal messages are consistent; messages clarity,
builds trust.
-
Eye contact
Transmits more info than any other part of the body
-
Facial expressions
Identifies inner feelings and emotions of person
-
Gestures
Messages indication reaction to situation
-
Should command respect
-
Proxemics (Personal Space)
Used to define relationships
-
Zones
-
Effective comm
Senders and receivers share equal responsibility
-
Clear messages
-
Timing
-
Active Listening skills
Develop a listening attitude 1.
Full attention 2.
Asking questions 3.
Feed back 4.
Empathic
Avoid judgement
-
Accept what is said
-
Be patient
-
Channels
Two types
Vertical (boss)1.
Horizontal (peers)2.
Techno Impact Comm
Infor ages in characterized by:
-
Rapid advantages in technology-based comm
-
Comm across language and culture barriers to increase in global business
-
Increase volume and speed of message
-
Less face to face comm
-
E-commerce; ability to instantly buy and sell products of service via internet
requires efficient and effective comm skills utilizing the lastest technology
advances
-
Need to balance technology with human touch
-
Technology can enhance and create a barrier to effective comm
-
Too much info can lead to frustration
-
Traditional or High tech
-
Advantage; Time and cost efficiency
-
Limitations; Receiver's impressions, frustration and stress
-
Must be used with care to avoid miscommunication
-
Lecture Week 1
Monday, 27 February 2017
11:20 AM
Document Summary
Methods (technology, face to face, formal or informal) Advantage: easy ways to get the word out. Limitations; limited feedback from the receiver (eg memo), understanding message, timing not controlled. Verbal exchange of thoughts or info between 2 or more. Descriptions include; share, discuss, argue (expression), interact (two way expression) Limitations; takes time, energy (developing trust), often not feasible. Messages travel through filters which can alter the way your message is understood. Sender and receiver filters; emotions, culture, attitudes, gender-specific focus, nonverbal messages (cops standing tall) Assumptions about meaning can be dangerous (group or visual) Abstract terms are subject to more interpretations of meaning (spritiuality) Considerations when using english with non-native speakers; speak slowly, clearly, avoid slang. Multilinual transactions more common with growth of transactions. An accumulation of values, forms of expression, beliefs, and language. Comm problems can be caused by conflicting cultural assumptions.
