ISYS111 Lecture Notes - Lecture 21: Value Type
17 Jun 2018
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o Unwavering commitment from:
• Employees
• Customers
• Shareholders
• Other stakeholders
• Characteristics of low-performance cultures:
o Associated with weak culture
o Insular thinking
o Resistance to change
o Politicised internal environment
o Unhealthy promotion practices
• Characteristics of high-performance cultures:
o Culture reinforcement tools
o Intensely people oriented
o Results oriented
o Emphasis on achievement and excellence
• Leadership and culture:
o Changing culture and aligning it with strategy are challenging
leadership responsibilities
o Management need a clearly defined vision, mission and culture
statement
o Executives are role models
Cultural creation:
• Diagnose which aspect of existing culture are strategy supportive
and which are not
• Communicate openly and honestly the aspects of culture being
changed or the need for a new culture
• Follow swiftly with visible actions to modify the culture or implant a
new one
• Top leaders must break the mould of cultural norms in an existing
culture
• Middle managers transmit and integrate the culture changes
Shaping culture:
• Leaders serve as role models
• Ceremonial events for high achievers
• Special appearances by leaders
• Organisational structure
Organisational structure and culture:
• Structure Can symbolize culture;
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