PHTY102 Lecture Notes - Lecture 6: Jargon, Physical Therapy, Professional Responsibility
6. Cultural Diversity in the healthcare setting
• Define the term culture
o The behaviours and belief characteristics of a particular social, ethnic or age group
o Attitudes, beliefs, customs, language, religion commonly shared within a group
• Define the term cultural diversity
o The existence of a variety of cultural or ethnic groups within a society
• Identify and outline cultural issues in health-care
o Cultural and linguistic competence - a set of congruent behaviours, attitudes and
policies that come together among professionals and enable effective work in cross-
cultural situations
o Cultural beliefs impact on health care
• Eye contact
• Expressing pain
• Gender/modesty
• Respect for 'authority'
• Eating practices, diet
• Religious practices - prayer
• Touch
• Blood transfusions
• Jewellery
• Punctuality
• Immigrants
• Physical positioning, gestures
• Death
• Identify and outline the professional responsibility of a physiotherapist when interacting
with people from different cultures
o 3.7 Cultural safe and sensitive practice
• Good practice involves genuine efforts to understand the cultural needs and
contexts of different patients or clients to obtain good health outcomes
▪ Having knowledge of, respect for and sensitivity towards the cultural
needs of the community practitioners serve, including those of
Indigenous Australians and those from culturally and linguistically
diverse backgrounds
▪ Acknowledging the social, economic, cultural and behavioural factors
influencing health, both at individual and population levels
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