MMM132 Lecture Notes - Lecture 2: Mary Parker Follett, Evidence-Based Practice, Total Quality Management
12 Jun 2018
School
Department
Course
Professor
MMM132 Management
Kieu Trang Nguyen
Study notes
TOPIC 2 - The History and Study of Management
1. Compare the key milestones in management theory
*EARLY MANAGEMENT
Our ancestors managed big projects:
- Pyramids, Venetian canals
- The industrial revolution: Energy unleashed – need to control and direct it.
*BEHAVIOURAL APPROACHES
(ASSUMES PEOPLE ARE SOCIAL AND SELF-ACTUALISING)
Asserts that people and their relationships are significant at work
- Mary Parker Follett knew it (early 1900s)
- Elton Mayo’s Hawthorne Studies confirmed it (1920s)
- Abraham Maslow: identified human + needs at work
=> Our needs drive our behaviours.
- Humanistic ideas about motivation, leadership, ethics, job satisfaction, personality and
perception are common in behavioural theories.
- For example, Herzberg, McGregor, Vroom, McLelland theories
* CLASSICAL APPROACHES
(ASSUMES PEOPLE ARE RATIONAL)
- Frederick Taylor’s
4 Principles of Scientific Management
1.Develop a science and standardise each job
2.Scientifically select and train workers to match jobs
3.Ensure cooperative work environment through incentives
4.Divide work between managers (brains) and workers (brawn)
Henry Ford applied these principles
- Henri Fayol identified duties of good managers
1.Foresight – complete a plan of action
2.Organisation – provide and mobilise resources.
3.Command – lead, select and evaluate workers.
4.Coordination – fit diverse efforts together.
5.Control – making sure things happen according to plan
*QUANTITATIVE APPROACHES
(ASSUMES MATHS IMPROVES DECISION-MAKING & PROBLEM-SOLVING)
-Complemented ‘Taylorism’
-Due to WWII technical innovations
-Decision-making using math, statistics, IT
-Uses optimisation models and simulations
Culminated in Total Quality Management (TQM)
Focus on customers
Continual improvement
Process focussed
Improve quality of everything
Accurate measurement
Empowerment of employees
*CONTEMPORARY APPROACHES (RECOGNISES EVER-CHANGING ENVIRONMENTS)
Learning organisation is one solution
-Change is constant
-Systems theory explains ‘interrelatedness’
-Contingency theory informs ‘situational’ management
2. Apply evidence based management
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Topic 2 - the history and study of management: compare the key milestones in management theory. The industrial revolution: energy unleashed need to control and direct it. *behavioural approaches (assumes people are social and self-actualising) Asserts that people and their relationships are significant at work. Mary parker follett knew it (early 1900s) Elton mayo"s hawthorne studies confirmed it (1920s) Abraham maslow: identified human + needs at work. Humanistic ideas about motivation, leadership, ethics, job satisfaction, personality and perception are common in behavioural theories. For example, herzberg, mcgregor, vroom, mclelland theories. 2. scientifically select and train workers to match jobs. 4. divide work between managers (brains) and workers (brawn) Henri fayol identified duties of good managers. 5. control making sure things happen according to plan. *quantitative approaches (assumes maths improves decision-making & problem-solving) Contingency theory informs situational" management: apply evidence based management. Evidence based practice is used across professions.
