MMM132 Lecture Notes - Lecture 1: Employee Engagement
Document Summary
Managers work in organisations a systematic arrangement of people brought together to accomplish some specific purpose. Direct and oversee the activities of others. May also have work duties not directly related to overseeing others. Have a responsibility/accountability for overseeing the work of others. Management levels: top managers = make decisions about the direction of an organisation, middle managers = manage other managers, first-line managers = direct non-managerial employees, team leaders = manage activities of a work team. Interpersonal roles (how a manager interacts with other people: figurehead, leader, liaison. Informational roles (how a manager exchanges and processes information: monitor, disseminator, spokesperson. Decisional roles (how a manager uses information indecision making: entrepreneur, disturbance handler, resource allocator, negotiator. Managers have an internal drive to manage: work with superiors, be in competitive situations, exercise power over others, be assertive, engage in highly public activities, organise administrative tasks. Managerial jobs are different depending on: the level of the manager.
