1008HSV Lecture Notes - Lecture 4: Culture Shock
20 Jun 2018
School
Department
Course
Professor
1008HSV Interpersonal Skills
Week 4
Week 4 Lecture
Next week is Good Friday and so this is a combination lecture of week 4 and 5 content!
Sending information
"First position!
"Discernment and disclosure!
"Assertive behaviour!
First position
"Sender position!
"You see, hear, feel the situation through your own eyes, ears etc!
"Think of what is important to you and what you want to achieve!
"You can use “I see, I feel etc”!
"The “I” term refers to you personally!
"Useful when standing up for yourself and see and her things from your perspective!
"For conveying or expressing information without threat, blame or demand!
"Basic giving skills!
"Discernment !
"Disclosure skills (what, when, how)!
"Assertion skills!
"Escalation skills!
"!
Outcomes for utilising 1st position skills
"To help people better understand information!
"Developing skills of discernment for reading the context when deciding to send "
""information !
"Being able to identify and express your feelings to others in a constructive way!
"Sending the right verbal and non-verbal skills!
Sending information
"Who, what (are you sending), when, where (are you located), why?!
"Three main concepts: context (the situation you are in, as a professional or student
or " " taking to children), content (what will you say, break it down and understand
the key " " points, deliver it effectively), process (how will you say it)!
Cultural Context
"Be aware of how you are sending the message and who to!
"What is logical and important in one culture may not be in another !
"Differences between cultures are often seen as threatening !
"When describing other cultures we look at differences and overlook similarities!
"Personal observations of others about their culture should be regarded with
caution!
"Cultural awareness varies among individuals!
"Such sensitivity requires discernment !
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Next week is good friday and so this is a combination lecture of week 4 and 5 content. You see, hear, feel the situation through your own eyes, ears etc. Think of what is important to you and what you want to achieve. You can use i see, i feel etc . Useful when standing up for yourself and see and her things from your perspective. For conveying or expressing information without threat, blame or demand. Developing skills of discernment for reading the context when deciding to send. Being able to identify and express your feelings to others in a constructive way. Sending the right verbal and non-verbal skills information. Be aware of how you are sending the message and who to. What is logical and important in one culture may not be in another. Di erences between cultures are often seen as threatening. When describing other cultures we look at di erences and overlook similarities.
