MGMT20001 Lecture 6: MGMT20001 Notes - Lecture 6

L6:Conflictandnegotiation

Natureandcausesofconflict:

Whatisconflict?

 Involvestwoormoreparties

 Overt:partiesareawareofconflict

 Covert:partiesareunawareofconflict

 Emergeswhenoneorbothpartiesperceivestheotherashavinganegativeimpacton

theirinterests(orisaboutto)

2. Interpersonal

3. Structure

Isconflictabadthing?

 Radicalview:conflictisaninevitablepartoforganisationallifeduetostructuralreasons

 Unitaristview:conflictisdysfunctionalandavoidable

 Interactionistview:conflictcanbefunctionalordysfunctional,andfunctionalconflict

shouldbeencouraged,whichleadsto:

conflictcanbebeneficial

Typesofconflictinteams:

(escalatedestructiverelationshipconflictinteams)

 NegativeAffectReciprocity&Escalation:attributionerror.Ifisensethatyou

dislikeme,thenidislikeyou.

Canconflictbeeliminated?

 Inorganisations,therewillalwaysbecommunication,interpersonalandstructuralissues

 Conflictcanbemanagedtosomeextent(vianegotiation)