MGMT20001 Lecture 3: OB exam notes - Lecture 3

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copperspider388

7 Jun 2018

School

University of Melbourne

Department

Management

Course

MGMT20001

Professor

Victoria Roberts

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

L3:Perception,Attribution&Decision

Making

PERCEPTION:theprocessoforganisingandinterpretingsensorydatatomakesenseofyour

positioninrelationtotheenvironment.

 Basisforbehaviourinmostaspectsofourlivescognitiveandemotionalresponses

 Veryimportantinorganisationalsettingsformthebasisofhowwerelatetoother

people

Seeingisbelieving

 ‘Theoryofmind’attributingmentalstatestootherpeoplerealiseotherpeoplehave

thoughtsdifferentfromourown

 Observepeopleandmakeassumptionsaboutwhatthey’rethinking

Fundamentalproblems:physiological,psychologicalandsociallimits

 Humansareverygoodatrecognisingpatternsfromverylimiteddata

 However,thosepatternsveryquicklybecomefixedandwehavedifficultyseeing

anythingelse

 Wearenotverygoodatdealingwithcomplexityandambiguity

 Background,education,andsocialupbringinginfluenceourperception



Perceptionsatwork:passingjudgementonothers

Attributiontheory

 Theprocessbywhichweattributeparticularcausesormotivestoothersorourown

behavior

 Humansareintentional

TheOrganisationalSignificanceofAttributionErrors

 theselfservingnatureofattributionerrors

 Wetendtoattributeoursuccessestointernalfactorsandourfailurestoexternal

factors

 Viceversaforotherpeople.Othersareincorrect.

 Otherbiasesor‘shortcuts’

 Thecontrasteffectifyouwanttolookattractive,standnexttosomeoneugly 

1. Confirmationbias:weseewhatconfirmsourassumptionsandsuitsourdesired

courseofaction

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