ISYS2056 Lecture Notes - Lecture 7: Business Analytics, Nonverbal Communication, Chronemics
Document Summary
Activities are based on effectively sharing/communicating the outcomes of business analytics. Process of communication through sending and receiving wordless cues between people. Makes up two-thirds of all communication between two people or between one speaker and a group of listeners. Study of how people communicate through posture, gesture, stance and movement. Posture: body openness can convey the degree of fondness. Clothing/hairstyle: can convey personality, background, financial status. Facial expression: can convey the degree of acceptance or hostility. Gestures: conventional, culture-specific, gestures used as a replacement for words: engagement. Oculesiscs: study of eye-related non-verbal communication: genetics. How people and other animals communicate via touching: chronemics study of the use of time in nonverbal communication. Monochromic time system things are done at a time. Time is scheduled, arranged and managed: olfactics smell, vocalics tone of voice, timbre, volume, speed, sound symbols grunting, mumbling, locomotion walking, running, staggering, limping, proxemics physical space in communication. Builds relationships to clients, customers, the media.
