MGMT1001 Lecture Notes - Lecture 4: Work Unit, Continual Improvement Process, Computer Network
18 May 2018
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Chapter 12 – Groups and Teams
Groups and teams: How do they differ?
• Group – collection of people performing as individuals
Two or more freely acting individuals who share collective norms and goals and
have a common identity
• Team – collection of people with common commitment
Small group of people with complementary skills who have a shared mission and
collective responsibility in working towards a common purpose or goal, where all
member hold themselves mutually accountable
Formal vs informal groups
• Formal – created to do productive work
Group established to do something productive for the organisation and is headed
by a leader
• Informal – created for friendship
Group formed by people seeking friendship and has no officially appointed
leader, although a leader may emerge from the membership
Types of teams (non-mutually exclusive):
• Continuous improvement – workers and supervisors meet intermittently to discuss
workplace and quality-related problems
• Cross-functional – people from different departments pursuing a common objective
• Problem-solving – knowledgeable workers who meet as a temporary team to solve a
specific problem and then disband
• Self-managed – workers trained to do all or most of the jobs in a work unit, who
have no direct supervisor and do their own day-to-day supervision
• Top-management – the CEO, executives or general managers, vie-presidents and
other top department heads whose job is to help the organisation achieve its
mission and goals
• Virtual – members who interact by computer network to collaborate on projects
• Work – members who engage in collective work requiring coordinated effort; their
purpose is advice, production, project or action
Types of teams (main):
1. Advice teams – created to broaden the information base for managerial decisions
E.g. committees, review panels, advisory councils, employee involvement groups
2. Production teams – responsible for performing day-to-day operations
E.g. mining teams, manufacturing crews, flight-attendant crews
3. Project teams – do creative problem solving, often applying the specialized
knowledge of members of a cross-functional team
E.g. task forces, research groups, planning teams, architect teams
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Groups and teams: how do they differ: group collection of people performing as individuals. Two or more freely acting individuals who share collective norms and goals and have a common identity: team collection of people with common commitment. Small group of people with complementary skills who have a shared mission and collective responsibility in working towards a common purpose or goal, where all member hold themselves mutually accountable. Formal vs informal groups: formal created to do productive work. Group established to do something productive for the organisation and is headed by a leader. Group formed by people seeking friendship and has no officially appointed leader, although a leader may emerge from the membership. Types of teams (main): advice teams created to broaden the information base for managerial decisions. E. g. committees, review panels, advisory councils, employee involvement groups: production teams responsible for performing day-to-day operations.
