EVNT3003 Lecture Notes - Lecture 3: Operations Management, Reinforcement, Customer Service
Document Summary
Volunteering australia defines formal volunteering as: an activity which takes place in not-for-profit programs/projects. Is undertaken to benefit the community and volunteer: of the volunteers own free will and without coercion, for no financial payment. Episodic volunteers- short term volunteering for a particular event or cause. Pathway volunteers- volunteers who stay in their position, or even transition to permanent employees. Corporate & consultant volunteers- volunteering through your company, either by undertaking volunteering work for a charity, or providing a consulting service (legal, medical, it etc) on a pro-bono basis. Need to understand how to motivate staff and volunteers. Grow the event workforce beyond staffing capacity. Growing of the network of the event. One of the key ways to differentiate between paid staff and volunteers: motivation can be intrinsic or extrinsic, can be situational. To express or act on a value. To be involved in the community (pride) How can i motivate my volunteers? (to work)
