PSYC2040 Lecture Notes - Lecture 10: Contact Hypothesis
18 Jun 2018
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PSYC2040 NOTES
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Key definitions
Functions, processes and components
Important points
Lecture 10 - Diversity in the Workplace
Diversity
●Business reasons for managing diversity
○Cost savings
○Driving business growth
■Increased market place understanding
■Winning the competition for talent
○Stimulate creativity and innovation
Diversity in teams
●Is diversity beneficial or detrimental?
●Both benefits and detriments are present and it depends on
○How diversity is defined
○What outcomes are being measured
Ethnic diversity and price bubbles
●Study: participants did a baseline stock trading test alone and were subsequently
divided into either heterogeneous groups or ethnically diverse ones, where they
couldn’t discuss but could see each others’ screens
○Participants in the homogeneous groups performed worse than they did alone
because they were trusting of their in-group members’ decisions
Barriers to diversity and inclusion
●Stereotypes and prejudice often influence judgements of others outside of awareness,
intent or control
Maximise the benefits of diversity
●Constructive feedback
Document Summary
Both benefits and detriments are present and it depends on. Study: participants did a baseline stock trading test alone and were subsequently divided into either heterogeneous groups or ethnically diverse ones, where they couldn"t discuss but could see each others" screens. Participants in the homogeneous groups performed worse than they did alone because they were trusting of their in-group members" decisions. Stereotypes and prejudice often influence judgements of others outside of awareness, intent or control. Wise criticism - feedback should be accompanied by both expectations of high. Study: black and white students wrote an essay for an essay competition standards and an assurance of a person"s capacity to reach them that was submitted, with a picture of themselves, for feedback a week later. Everyone received the same general feedback but in the wise criticism condition an extra paragraph on the expectations of high standards and an assurance of the participant"s capacity to read them was included.
