PSYC2040 Lecture Notes - Lecture 11: Job Sharing, Job Rotation, Job Satisfaction
18 Jun 2018
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PSYC2040 NOTES
COLOUR KEY
Key definitions
Functions, processes and components
Important points
Lecture 11 - Attitudes in the Workplace
Job satisfaction
●People are generally satisfied but some more than others - white-collar, older, more
experienced
●Some individuals are and will always be more satisfied
●Common sources of job dissatisfaction
○Physical surroundings
○Social environments
○Task complexity
○Intention to quit
○Social density and lack of privacy
○Organisational injustice
Organisational injustice
●Whether people in organisations are being treated fairly
○E.g. an Australian company laid off 100 workers over email effective
immediately without providing severance or support
●If we are treated unfairly we don’t get over it easily
Coping with stress
●Problem-focused coping: addressing the source of the stress
○Individual strategies
■Time management
■Help from a mentor
■Role negotiation with boss, peers or partner
○Organisational strategies
■Job redesign and job rotation
■Company daycare
■Flexibility and job sharing
■Employee Assistance Programs (EAPs)
●Emotion-focused coping: addressing stressful feelings and emotions
