BUSS1000 Lecture Notes - Lecture 6: Selective Perception, Communication Apprehension, Videotelephony
24 Jun 2018
School
Department
Course
Professor
Business, systems, and processes
Business process:
A Business Process (BP) is a structured network of activities supported by resources
(human and non-human) and information that interact to achieve some business goal.
- We refer to the network of all business processes of the organisation as its Activity
System
- All systems need databases
Characteristics of well-designed business processes
●Complete
○ Well-designed BPs include all activities necessary to achieve the business goal.
●Minimal
○ Well-designed BPs do not include unnecessary activities (cost efficiency).
●Well-structured
○ Activities in a well-designed BP are structured in a logical sequence
●Embedded
○ Well-designed BPs connect and interact with other BPs in the organisation in
effective and efficient ways.
● Outcome of a well-designed business process is:
○ increased effectiveness (value for the customer)
○ increased efficiency (less cost for the company)
Building the Business System:
- Business processes/ activity system + information system = business system
find more resources at oneclass.com
find more resources at oneclass.com
Operational foundation of the business:
- Day-to-day value creation and delivery
- Where the money is made/ lost
Business model -> process improvement
1. What are the root causes of sub-optimal performance?
a. What are the cross-functional issues impeding effectiveness?
b. Redundant activities that do not add value
2. How can we increase productivity?
3. How can we improve the customer experience whilst reducing costs?
4. How can we engage employees in transforming the business?
5. How can shareholder value be improved?
Business Process
Improvement logic:
- Improvement x high
repetition rate = big
cost savings
Process innovation
- Eg Apple ‘EasyPay’
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
A business process (bp) is a structured network of activities supported by resources (human and non-human) and information that interact to achieve some business goal. We refer to the network of all business processes of the organisation as its activity. Well-designed bps include all activities necessary to achieve the business goal. Well-designed bps do not include unnecessary activities (cost efficiency). Activities in a well-designed bp are structured in a logical sequence. Well-designed bps connect and interact with other bps in the organisation in effective and efficient ways. Outcome of a well-designed business process is: Increased efficiency (less cost for the company) Business processes/ activity system + information system = business system. Improvement x high repetition rate = big cost savings. We like to think that sender>message>receiver however that very rarely is correct . Simultaneous process -> more than just send-process-send. Like any relationship(s) effective team work takes mindfulness and care. Importance of reflecting on your own team work skills.
