400732 Lecture Notes - Lecture 2: Communication Theory, Therapeutic Relationship, Jargon
22 Jun 2018
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Week 2 - Communication Theory
LEC
Communication theory
*Channel = mode that we use to communicate
Sender -> the channel -> receiver
What affects the message?
Noise - distorts the message between the sender and receiver and acts as a barrier
Meaning and tone - loud, quite, hard, soft. The message the sender is sending does not always arrive
as it should
The therapeutic relationship
Communication with vulnerable people can be difficult
It is essential to build rapport
Listening actively
= necessary to develop strong rapport, and ensures both parties in the conversation have the same
message
Person-centred communication
= two-way process
Negotiate mutual understanding
TUT
Communication Definition = “a verbal or written message which employs a common system of signs,
symbols or behaviour to exchange information”
Sender - channel - receiver
E.g. Sender=podiatrist - channel=verbal(talking) and non-verbal 9touch and gestures) - receiver =
patient
6 factors that … _ IN CHAPTER 1 OF TEXTBOOK
Cultural background - language
Professional jargon - adapt your language so that the client can be understand what you are
saying/explaining
Knowledge
Emotions
Needs
Ideas
ALL CAN BE AFFECTED BY INTERNAL AND EXTERNAL FACTORS
Noise = not just a sound, but a distraction, can be in your head
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
*channel = mode that we use to communicate. Noise - distorts the message between the sender and receiver and acts as a barrier. Meaning and tone - loud, quite, hard, soft. The message the sender is sending does not always arrive as it should. Communication with vulnerable people can be difficult. = necessary to develop strong rapport, and ensures both parties in the conversation have the same message. Communication definition = a verbal or written message which employs a common system of signs, symbols or behaviour to exchange information . Sender=podiatrist - channel=verbal(talking) and non-verbal 9touch and gestures) - receiver = patient. 6 factors that _ in chapter 1 of textbook. Professional jargon - adapt your language so that the client can be understand what you are saying/explaining. All can be affected by internal and external factors.
