HNN320 Lecture Notes - Lecture 3: Patient Participation
9 Jun 2018
School
Department
Course
Professor
WEEK THREE: PATIENT PARTICIPATION AND EFFECTIVE COMMUNICATION.
• Define therapeutic communication and patient participation;
• Partnership: a group of two or more orgs working collaboratively to pursue and achieve common
goals and objectives. Partnership between patient and healthcare professionals; dignity and
respect, collaboration, support choices; interaction clinics and patient and is critical and a pre-req
• Communication: a two-way exchange of information through writing, speaking or another
medium. Therapeutic communication; promotes trust, empowers, provides understanding.
• Describe the key attributes of effective, patient-safe communication;
• Explore the relationship between communication and patient safety;
• Communicate with each other to prevent adverse outcomes; critical healthcare as many people
with differently focused fields of healthcare who might be advising different things therefore
increasing risk of misunderstood information OR may complete an action without communicating
to Drs or nurses first.
• Develop an understanding of the facilitators and barriers that affect patient-safe
communication;
• Barriers: workload, lacking structures and frameworks to promote dialogue.
• Facilitators: structures and frameworks to promote dialogue
• Discuss how engaging patients in their care contributes to patient outcomes;
• Discuss the role of the nurse in delivering patient-centred care in relation to National Standard
2 (partnering with consumers);
• Discuss the importance that intra and interdisciplinary communication has for multidisciplinary
collaboration and safe patient care.
PATIENT PARTICIPATION AND THERAPEUTIC COMMUNICATION.
• Patient participation: Partnership between patient and healthcare professionals;
dignity and respect, collaboration, support choices; interaction clinics and patient
and is critical and a pre-req.
• Org level: sitting on committee.
• Improves outcomes in chronic illness; understanding and education.
• Pt satisfaction with greater expectations of care-provides better opportunities care.
• Holistic approach to planning, implementation and evaluation care.
• Therapeutic communication; promotes trust, empowers, provides understanding.
find more resources at oneclass.com
find more resources at oneclass.com
• Communication is a two way interaction; verbal and non-verbal, electronic,
messages, written.
• Therapeutic acknowledges what pt brings to communication and has pt at its core.
- Decrease cost, increased satisfaction.
• ISBAR, bedside handover, progress notes, signs, risk managements.
DR LAUREN MCTIER: PHD FINDINGS.
• Barriers: workload, lacking structures and frameworks to promote dialogue.
• Facilitators: structures and frameworks to promote dialogue.
READINGS: LEADING AND MANANGING…AUS PERSPECTIVE. CH 9.
• Basic understanding elements good communication is vital for successful engagement.
• Communication, knowledge and learning are all linked.
• Communication contains significant amounts info.
• Communication: a two-way exchange of information through writing, speaking or another
medium.
• Messages rely heavily on language, and the language must be understood.
- Simple, clear and to point.
• Construct messages carefully to enhance chances of being understood.
• Emotions can impact how messages are understood and becomes unclear.
- Clouds the messages point and no part is retained.
• Language, tone and medium will impact how the message is received.
• Distortions (distractions) sees message lost or communication ineffective.
- Leadership involves minimising distractions.
• Feedback is an indication of the reaction of the receiver.
- This enables confirmation to the sender that the message has been heard and
understood.
• Folding arms, clenched teeth, agitation, raised voice, closed stance indicates negative
communication between sender/receiver and impacts message retention.
- Pay attention to non-verbal cues esp eye contact, shuffling or choice clothing.
• Understand social, cultural, and workplace settings.
• Receiving message correctly depends on listening, reading comprehension and perceiving
abilities.
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Week three: patient participation and effective communication: define therapeutic communication and patient participation, partnership: a group of two or more orgs working collaboratively to pursue and achieve common goals and objectives. Partnership between patient and healthcare professionals; dignity and respect, collaboration, support choices; interaction clinics and patient and is critical and a pre-req. Communication: a two-way exchange of information through writing, speaking or another medium. Facilitators: structures and frameworks to promote dialogue: discuss how engaging patients in their care contributes to patient outcomes, discuss the role of the nurse in delivering patient-centred care in relation to national standard. 2 (partnering with consumers): discuss the importance that intra and interdisciplinary communication has for multidisciplinary collaboration and safe patient care. Patient participation and therapeutic communication: patient participation: partnership between patient and healthcare professionals; dignity and respect, collaboration, support choices; interaction clinics and patient and is critical and a pre-req, org level: sitting on committee. Isbar, bedside handover, progress notes, signs, risk managements.
