MGMT10002 Lecture Notes - Lecture 7: Social Loafing, Reward System, Attention
5 May 2018
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Teamwork in organisations – lecture 7
Unit of two or more people who interact and coordinate their work to accomplish a specific goal.
Need two or more people, regular interactions, a shared performance goal, sense of collective
responsibility for outcomes.
o Types: ( a unit of two or more people who interact to accomplish a mutual goal)
▪ project teams, cross functional teams, self-managed teams, international
team, virtual teams
▪ Team based organising to enhance performance and organisational agility in
ever more complex and competitive environment.
o Faults of teams
▪ Some tasks are better performed by individuals
▪ No meaningful common purpose
▪ Ineffective if not consistent with the organisational culture, strategy and
reward system
▪ Can be time consuming and prone to conflict
▪ Teams may be no better than individuals (group think, social loafing)
o common dysfunctions in teams
▪ Lack of trust
▪ Fear of conflict
▪ Lack of commitment
▪ Avoidance of accountability
▪ Inattention to results
o Team member roles
▪ task orientated
▪ socio-emotional
o Team characteristics: size, diversity, role
o Team composition: knowledge, skills, benefits and costs
o Stages of team development (Tuckman's model)
• Forming: info about oneself. Get to know each other and the purpose
of the team. Team selection, size and diversity is managed here. Role
allocation: task specialist and socio-economic role.
• Storming: Disagreements and conflict
• Norming: out of conflict. Increase stability and cohesiveness and
agree on norms
• Performing: pursuing goals,
o Determinants of team cohesiveness ( extent to which team members are attracted to
the team and motivated to remain in it)
▪ Team interactions
▪ Shared goals
▪ Personal attraction among the team members
▪ Competition with other teams
▪ Team success and status
o Ways of team norm development ( 2 classes: performance and emotion addressing)
▪ Primacy (first behaviour)
▪ Carryover behaviour from other experiences
▪ Critical events (in team’s history)
▪ Explicit statements about desired team behaviour
o Live talk (external) vs. Problem talk (work related)
o 3 levels of team emotional intelligence
▪ group
▪ individual
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Unit of two or more people who interact and coordinate their work to accomplish a specific goal. Inattention to results: team member roles task orientated socio-emotional, team characteristics: size, diversity, role, team composition: knowledge, skills, benefits and costs, stages of team development (tuckman"s model, forming: info about oneself. Get to know each other and the purpose of the team. Team selection, size and diversity is managed here. Role allocation: task specialist and socio-economic role: storming: disagreements and conflict, norming: out of conflict. Problem talk (work related: 3 levels of team emotional intelligence, group individual cross boundary (external, team conflict, task conflict: disagreements about the goals and content of the work. Stimulated the identification and analysis of diverse ideas, enhance decision acceptance and the relationship within the team: relationship conflict: interpersonal incompatibilities in values, styles, personalities. Consumes time and energy, limits information processing, damage effective communication and cooperation. Low formalisation: styles of conflict resolution, controlling, avoiding, compromising, collaborating.
