BISM1201 Lecture Notes - Lecture 2: Business Process Management, Six Sigma, Business Process

• School: UQ
• Department: Business Information Systems
• Course: BISM1201
• Professor: Dr P. Clutterbuck

Document Summary

Examples: executives, business process consultants, business analysts, six sigma and lean practitioners, business architects, cios, software developers. Stakeholders in bpm: process owner, business analyst, process participant, systems admin, systems developer. Organizations (businesses) focus on understanding how their businesses are performing and how they could improve their performance ( for shareholders, stakeholders) profit. Dell, ge, toyota, cisco lengthy traditions of a structured approach. Measuring the value delivered by a process is a crucial step in bpm. (cid:862)you ca(cid:374)"t co(cid:374)trol (cid:449)hat you ca(cid:374)"t (cid:373)easure(cid:863) Benefits of business process management increased customer satisfaction. Improved operational efficiency: mapping and analysing end-to-end processes facilitates communication and planning. Improved compliance with standards(service, production and strategy: cost and quality management. Improved visibility of processes and functions: provide decision support in: analysis, process/plan instantiation and re-engineering. Business process modelling: one step in bpm lifecycle. Systematic process of creating, assessing and improving business processes.