BUSI 2101 Lecture Notes - Lecture 5: Stress Management, Dysthymia, Stereotype
22 Apr 2016
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Chapter 8 & 9 - communication, perception and attribution. Communication is the process of information exchange between communicators with the goal of achieving mutual understanding. Types of noise: environmental: birds, traffic, machine work, other people talking, physiological: hungry, sick, hurt, emotional: happy, sad, dysthymic. Sources of distortion = barriers to communication: lack of clarity, poor relationships, differences in encoding & decoding, high vs. low content (low=text messages, high=collectivist cultures, direct vs. 6 faces joy, sad, anxious, fear, disgust, surprised. The big 3: content: topics of preference, style: manner in which it is being spoken, structure: way we use words. It is the process by which we select, organize, and evaluate the stimuli in our environment to make it meaningful for ourselves. Benefits helps us make sense of a world, prevents overload, and organizes input into categories. Drawbacks prevents us from taking everything in, can promote stereotypes.
