BUSI 2301 Lecture Notes - Lecture 1: Croatian Radiotelevision, Service Design, Quality Management
Document Summary
10 points that are important to an operations manager: hr. 2. layout strategy: supply chain management, customer service, quality management. 7. location strategy inventory management: maintenance, scheduling, product and service design. Chapter 11: supply chain management (slides by laurel donaldson) Supply chain management: refers to collaboration and coordination of the facilities and activities both within and outside the organization that make up a value chain starting from raw material and ending with the consumers linking across supplier customer companies. Suppliers -> storage -> manufacturer -> storage -> distributor -> retailer -> customer. Supply chain management is concerned with the efficient integration of suppliers" factories warehouses and stores so that merchandise . Bullwhip effect: demand variability is progressively larger moving backward through a supply chain. Retailers: many retailers each with a little variability in their orders (wholesaler) leads to more variability for a fewer number of wholesalers, and (producer) can lead to even more variability for single producers.
